Terms and Conditions
Version
Current version valid from 30 April 2010
Note
The PDF version (100kB) can be downloaded and saved. In order to display the document you will need Adobe Reader, which can be downloaded free from Adobe.com
1. Validity
The terms and conditions are valid for all transactions between the Swiss National Park (www.nationalpark.ch) and its private customers. They can only be accepted or refused as a whole.
Note
Whosoever makes a purchase from www.nationalpark.ch accepts these terms and conditions by clicking on the respective button. In the absence of acceptance it is technically not possible to place an order.
2. Offers
All prices are quoted in Swiss Francs (CHF) and include VAT at the current rate (7.6% at time of publication) (VAT no. 429 548). Details and prices shown in the catalogue cannot be guaranteed. We cannot accept any liability for availability or error.
Prices, availability and conditions for trade customers will be given on request. www.nationalpark.ch can reject orders if it is deemed that they are for commercial use.
Note
Prices are subject to change. Articles may be sold out.
3. Orders
Orders can only be placed via the online ordering system (shopping basket). There is no minimum order value. By clicking send to place an order you enter into a binding contract with www.nationalpark.ch.
4. Delivery
Articles in stock will be dispatched immediately. Items not in stock when ordered will be dispatched as soon as they become available. A detailed invoice will be sent with each delivery; items outstanding will be shown.
Orders are dispatched via Swiss Post.
5. Delivery dates
Current availability is shown in the detailed list for each article. This information is given without guarantee. If delivery dates are not upheld this does not give the customer the right to cancel their purchase contract, nor to make any other claims. Delivery dates imposed by the customer cannot be accepted.
6. Returns & Refusal to accept delivery
For copyright reasons items delivered correctly, or opened, cannot be returned or exchanged. Items returned because the customer is not satisfied with their purchase cannot be accepted. If customers refuse to accept correctly delivered goods, or return correctly delivered goods, we will charge the costs incurred by us; there will be a minimum charge of CHF 20.00. Our rights in respect of the purchase contract remain unaffected.
Note
If you are not certain that you want to purchase an article, please do not place an order until you are certain that you wish to do so. Returns cannot be accepted.
7. Guarantee
Faulty items will be exchanged. The error must be notified within 7 days of receipt, by email, and must be deemed reasonable by us.
8. Payment
Please use the pre-printed payment slip; when paying via online banking please quote the relevant account and reference numbers.
Invoice:
Payment is due within 30 days from the date of invoice. In order to ensure correct booking of payments the original payment slip (or the reference numbers printed on it) must be used. Unauthorised deductions will be claimed.
Payment on delivery:
Payment on delivery is not possible
Credit card:
We accept payment via Visa or Mastercard.
Cheques:
Payment by cheque is not accepted; we do not accept WIR cheques.
Goods remain the property of www.nationalpark.ch until payment has been made in full. If goods are not paid for, the case will be put in the hands of a debt collection agency, thereby incurring further costs for the debtor.
9. Liability
www.nationalpark.ch accepts no liability. Swiss law applies. The place of jurisdiction is Chur.
10. Delivery abroad
Validity:
Customers placing orders from outside Switzerland run the risk of incurring additional expense. (For example, Germany imposes an import duty of 19%.) In accepting these Terms & Conditions, the customer recognises and agrees to accept this risk. Deliveries abroad come under the jurisdiction of Swiss law; the place of jurisdiction is Chur.
Note
Some points in these Terms & Conditions may differ according to whether delivery is to Switzerland or abroad; in this case, orders placed for delivery abroad are only covered by the points mentioned under the section 'delivery abroad'.
In placing an order, customers from outside Switzerland confirm that they are not contravening the laws of their country.
Delivery:
Delivery within the EU takes 4 – 8 days. Goods are sent via Swiss Post.
Postage:
We charge the following rates:
To an address in Switzerland: CHF 5.-
To an address within Europe: CHF 15.-
To an address outside Europe CHF 25.-
Payment:
Deliveries abroad must be paid in advance (bank transfer or credit card). To make a payment from abroad you will need the following information:
IBAN: CH40 0077 4110 3029 2040 1
Graubündner Kantonalbank
Postfach
7002 Chur
Bank clearing no.: 774
SWIFT (BIC): GRKBCH2270A
Account currency: CHF. Payments must be made in Swiss Francs.
All www.nationalpark.ch prices are quoted in Swiss Francs (CHF)
Payments made by credit card will be charged in Swiss Francs.
Credit card companies use daily exchange rates when debiting payments, which may differ from the exchange rates published here.
Note
Payment can be made by bank transfer in Swiss Francs, or by credit card.
VAT and Customs:
Goods imported into the destination country are subject to the laws of that country. In many countries parcels are generally customs free, if the value declared is less than € 22 (equivalent to approx. CHF 33.-). The recipient must pay the VAT imposed by the destination country.
Note
We try to keep the procedure as simple as possible for you. VAT is payable on reception to the customs authorities of the destination country. We declare the value of the goods.
